Employment Opportunities

Duke University is an Equal Opportunity/Affirmative Action employer.  Duke University prohibits discrimination and harassment, and provides equal employment opportunity without regard to race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity, sex, or age.  Duke is committed to recruiting, hiring, and promoting qualified minorities, women, individuals with disabilitites, and veterans. 

Duke University Press provides an environment that encourages and supports a diverse work force. We focus on the skills, talents, knowledge, and abilties that individuals bring to our collective effort.  To most effectively meet our mission to disseminate knowledge into the world, we recognize and embrace the fact that a diverse work force is essential. 

Please note that the job descriptions listed below describe the general nature and level of work being performed by individuals assigned to this classification.  They are not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.  In regards to education and experience, an equivalent combination of relevant education and/or experience will satisfy the minimum requirements for most positions listed.   

To apply for any of the positions listed, e-mail letter of interest and resume to jobs@dukeupress.edu and apply online at www.hr.duke.edu. 

Duke University Press
Job Description
Customer Service Representative

Job Code: 0124
Level: 06

Occupational Summary:
Assist customers with questions, concerns and problems regarding book orders, subscriptions and payments via phone and e-mail.

This position is a level 6 Job Family 3 with a University Job Code of 0124, Clerk V. Resumes and cover letters should be submitted to jobs@dukeupress.edu and will be accepted through 5pm on February 24, 2010. An electronic resume should also be submitted for requisition 400374202 at: https://www.hr.duke.edu/secure/jobs/external.html.

Job Responsibilities:

Customer Service

• Remain logged into phone pool during normal business hours. Answer phones, assist customers, and if necessary redirect calls to the appropriate department or staff member at the Press. Respond to customer questions in accordance with general instructions and office protocols.
• Fill claims and manage requests for information, which may arrive via mail, email, phone, and fax.
• Apprise supervisor of any unusual or problematic situations concerning customer requests or their accounts. 

Order Entry

• Journals : Enter orders and establish new accounts when necessary. Process all paper and e-mail customer address change requests, prepare customer quotes and handle general e-mail requests.
• Books : Enter trade, course and Free book orders. Pay special attention to discount schedules and establish new accounts when necessary. 

Miscellaneous

• Screen, sort and distribute incoming and outgoing mail and documents; process mail or documents in accordance with departmental protocols.
• Printing and sorting of daily invoices.
• Take initiative in monitoring and reporting any problems with the global database. Contribute wherever possible to the overall improvement of the Fulfillment Department.
• Assist warehouse, books marketing, and journals marketing on special projects. 

Experience : 

Work requires two years of related customer service/fulfillment experience to become familiar with accepted office, organization, and communications practices. Proven ability to contribute productively in a team environment.

Skills : 

-Telephone Protocol

-Office Procedures

-Correspondence

-Microsoft Windows

-Microsoft Word or equivalent

-Microsoft Excel or equivalent

Education/Training
Work requires knowledge of basic grammar, math and clerical principles normally acquired through a
high school education.

Experience
Work requires two years of related clerical/office support experience to become familiar with
accepted office organization, accounting and communications practices.

Journals Marketing Project Specialist

The purpose of this position is to increase non-subscription and subscription revenue through collaborative work with Journals Marketing department. The JMPS reports to Assistant Manager.

This position is a level 8, job family 16. Resumes and cover letters should be submitted to jobs@dukeupress.edu . An electronic resume should also be submitted at: http://www.hr.duke.edu/jobs/internal.html. Refer to requisition: 400372973 . Position closes at 5pm on February 16, 2010. Please send cover and letter to jobs@dukeupress.edu as well submitting an online application.

I. Promotions   A. Promotions

A1. Assist in preparation of promotional initiatives

A2. Brainstorm, develop, and initiate promotional initiatives

A3. Work with design for layout and production of materials; coordinate production of printed materials

A4. Request and receive cost estimates for production, direct mail, and/or list rentals.

A5. Obtain mailing lists for direct marketing campaigns

B. Indexing and Abstracting

B1. Maintain master list of current indexers and abstracters for journals

B2. Research and solicit additional indexers and abstracters for journals

B3. Establish relationships with indexers and abstracters for newly acquired journals

C. Marketing Research and Response Analysis

C1. Create monthly promotional code report, tracking responses to marketing initiatives

C2. Provide assessment of marketing initiatives based on report

C3. Compile market research to support ongoing and proposed marketing initiatives

C4. Create reports on compiled research

D. Renewals Inserts/Subscriber Communication

D1. Coordinate the insertion of supplemental marketing material into renewal notices with Customer Service department

a. Propose and create marketing pieces for insertion

b. Work with Journals Design to create and print marketing materials

c. Oversee production of materials

d. Track results and evaluate effectiveness

D2. Expired subscriber reclamation campaigns

a. Identify journals for expired subscriber campaigns

b. Develop and implement campaign in coordination with other ongoing marketing, special issue, or new information about the journal

c. Track results of initiatives and evaluate effectiveness

E. Represent DUP at Academic and Trade Meetings

F. Requests for Review Copies and Sample Copies

F1. Fulfill requests for journal issues including review copies and sample copies

F2. Maintain the review copy database

G. Seasonal Catalogs

G1. Collect and prepare copy and artwork for journals specials issues featured in twice-yearly catalog

II. Circulation and Renewals   A. Subscription Renewals Program

A1. Coordinate renewals schedule and mailing with Customer Service department

A2. Oversee mailing preparation of renewals notices and renewal inserts

B. Complimentary Subscriptions for Editorial Offices

B1. Maintain list of complimentary subscriptions allotted to journal editorial offices

B2. Update lists in January of each year

B3. Work with the Customer Service department to coordinate entry of complimentary subscriptions

C. Membership Lists

C1. Provide membership lists as scheduled in society contracts or by request

C2. Check and monitor membership list accuracy

D. Annual Editorial Office and Society Marketing Reports

D1. Compile and prepare materials and information for annual reports

D2. Conduct research on journal-affiliated societies

D3. Conduct research on peer publishers' services for academic societies

III. Advertising and Sales   A. Advertising Accounting

A1. Prepare invoices; receive payment and prepare for processing by accounting department

B. Mailing List Rental Program

B1. Approve mailing list rental orders

B2. Ensure the prompt and accurate fulfillment of all list rental orders

B3. Oversee billing for list rental orders

B4. Track and report revenue to Journals Marketing Manager

C. Exchange Advertising and Mailing List Programs

C1. Maintain the exchange advertising and mailing list databases

C2. Work with Assistant Manager to determine priority for creation of exchange ads

C3. Create exchange ads in coordination with design department

C4. Distribute to advertising and mailing list partners

C5. Work with Advertising Coordinator to place exchange ads in journals

D. Publicity

D1. Assist in coordination and distribution of press releases and press kits

D2. Assist in production of materials (such as posters, flyers, order forms, advertisements, etc) for publicity events

Assistant Managing Editor
Humanities & Social Science (H&SS) Journals
Duke University Press

Summary: The Assistant Managing Editor oversees the editorial processes for a set of journals primarily, but not exclusively, in the humanities and social sciences. Responsibilities include in-house copyediting; coordinating, reviewing, and correcting freelance copyediting and proofreading; incorporating authors' edits; ensuring high editorial quality; observing schedules; and working with production coordinators. Other duties may be assigned, such as copyediting marketing publications and Web content.

This position is a level 10 Job Family 28, with a University Job Code of 1051, Assistant Managing Editor. Resumes and cover letters should be submitted to jobs@dukeupress.edu and will be accepted through 5pm on February 8, 2010. An electronic resume should also be submitted for requisition 400371654 at: https://www.hr.duke.edu/secure/jobs/external.html.

I. Oversees editorial process for a set of DUP journals
1. Performs in-house copyediting and proofreading as needed.
2. Reviews manuscripts for editorial and production problems. Oversees freelance copyediting of manuscripts.
3. Locates and engages freelance copyeditors and proofreaders; provides guidance to resolve technical and stylistic questions; evaluates quality of work.
4. Reviews page proofs for editorial and production problems. Oversees freelance proofreading.
5. Crossmarks manuscripts and proofs; adjudicates the corrections of authors, editors, and freelancers.
6. Works closely with Production Coordinators to resolve questions of design and schedules.
7. Ensures that editorial schedules and standards are met; coordinates activities with staff in the Journals Division to ensure the timely production of issues.
8. Updates and maintains style guides for a set of journals.

II. General editorial activities
1. Proofreads marketing publications and covers for journal issues.
2. Edits and proofs Web site and electronic publications.
3. Answers editorial queries from staff in the journals division and at editorial offices.
3. Assists with training staff at editorial offices

Duke University Press has the following opportunities available for Duke students.  Please email a cover letter and resume directly to the departmental contact for the position that interests you. 

Books Marketing Intern/Duke Students

Duke University Press is located in Brightleaf Square (with Satisfaction and Offbeat Music). The Books Marketing Department offers a relaxed, casual working environment and an opportunity to enhance your skills in publishing and marketing at a cutting-edge university press.

We are seeking workstudy students to provide help with the following tasks:

• preparation of pre-publication publicity materials, including advance page proofs and media kits
• filling requests for review copies from print and electronic media
• preparation of sales materials intended for use by our sales representatives in the U.S. , Canada , England , and Asia
• research and preparation of our seasonal advertising plans
• scanning of artwork for direct mail and subject area catalogs
• routine office support, including filing, photocopying, and database management

Helpful (but not required) skills: typing; familiarity with one or more of the following programs: FileMaker Pro, Microsoft Word, Excel, Adobe InDesign, Adobe Photoshop, Netscape

For more information about workstudy opportunities, contact Lee Willoughby-Harris at hlwh@dukeupress.edu or Amanda Sharp at amanda.sharp@dukeupress.edu

Books Design & Production Department Intern/Duke Student

Works with manuscripts submitted by authors. We edit and design them and produce beautiful books.
We need student workers to help with:

• Checking editorial corrections
• Proofreading book indexes
• Determining length and cost for finished books
based on manuscript length and complexity
• Scanning and sizing photographs and
artwork to be used in books
• Returning art to authors when books are completed

We provide training for all these tasks and no previous editorial or design experience is required. However, if you have experience using a scanner or
doing editorial work, please let us know. If you are comfortable working in Microsoft Word, can use a calculator, and have a commitment to accuracy,
we would love to talk to you! The hours are extremely flexible. We are looking for students who can work 5-12 hours per week during normal business hours
(Monday-Friday, 9am-5pm).

Contact Patty van Norman @ pvannorman@dukeupress.edu .

Logistics Coordinator Intern/Duke Student 5-10 hours per week

Description: This position will work with the Logistics Coordinator with special projects, budget, filing, data base entry and computer drawings.

Responsibilities will include (but not limited to)

Help to physically implement new initiatives for organization

Help to create and populate databases for new initiatives for organization.

Researching and tagging of office furniture, file cabinets and relocation as needed.

Assist in creation of Visio layout of Duke Press offices

Filing and other clerical assistance as needed.

This position will be most interesting to someone who has a sense of organizing and likes to work on processes to create a more organized environment. This position will give you the opportunity to see behind the scenes of the Duke University Press.

Contact Judy Melvin at judy.melvin@dukeupress.edu

Human Resources Assistant Intern/Duke Student

Responsibilities will include (but not limited to)

Assist Human Resource Specialist with special projects as assigned. Advocate and demonstrate behaviors that support Duke's core principles of teamwork, diversity, respect, learning and trustworthiness.

Set up and maintain varied computerized or manual files of records, reports and correspondence required for reference and efficient operation; maintain logs and records; compile and summarize lists and/or other information for regular or special reports from a variety of sources.

Establish and maintain accurate personnel records information. Maintain a high level of confidentiality when researching and resolving concerns.

Operate standard office equipment such as copiers, scanners, calculators, personal computer, and telephone.

Contact: Starr Loftis, Human Resources Generalist sloftis@dukeupress.edu

Editorial Assistant Intern/Duke Student

The Duke University Press books acquisitions editorial department is looking for interns.  Our department works with authors from the idea stage up to the point where the manuscript is copyedited and designed, so this internship provides an excellent chance to learn a lot about how we choose projects, the peer review process, art selection, manuscript formatting, permissions, and preparing projects for the Editorial Advisory Board.  Interns will have opportunities for involvement at each of these steps.  We are looking for interns to work as little as 5 hours per week or as much as 40 hours per week.  Applicants should be comfortable with office work, detail-oriented, and willing to work in a fast-paced environment.  Familiarity with the academic fields in which we acquire is helpful. 

Contact: mearley@dukeupress.edu