Welcome to Duke University Press

Individual Subscriber FAQs

Subscribing to a Duke University Press Journal

How do I pay for my subscription?
Why do I need to provide my e-mail address?
Will Duke University Press disclose the e-mail information it collects to outside parties?

Subscriber Account Maintenance and Status

When will my subscription begin?
When does my subscription expire?
How do I change my address?
How do I request a receipt?

Individual Subscriptions

When will the next issue of my subscription ship?
When will the most recent issue of my subscription arrive?
I received a renewal notice, but I already sent in my payment. Is my subscription current?
How do I request a tracking number for a journal order?
How do I order a single issue of a journal?
I think I am missing an issue. How do I request a replacement copy?
I have not received any issues. When does my subscription begin?
I have received a damaged journal. How do I request a replacement copy?
I have received the incorrect journal. How do I request a replacement copy?
I am receiving duplicate copies. How do I request that duplicates not be sent?
Am I eligible for free online access as part of my subscription?
How do I obtain my customer number for online access?
How do I register for online access?

Subscribing to a Duke University Press Journal

How do I pay for my subscription?

Journal subscriptions must be prepaid by check or money order (in U.S. dollars, drawn on a U.S. bank) or by credit card (Visa, MasterCard, or American Express). If you would like to pay by using a Proforma invoice, please request the invoice here.

You may also order and pay for your subscription online. To do so, please select the journal in which you are interested from the drop down list below.





		Individual Subscriber FAQs Subscribing to a Duke University Press Journal How do I pay for my subscription? Why do I need to provide my e-mail address? Will Duke University Press disclose the e-mail information it collects to outside parties? Subscriber Account Maintenance and Status When will my subscription begin? When does my subscription expire? How do I change my address? How do I request a receipt? Individual Subscriptions When will the next issue of my subscription ship? When will the most recent issue of my subscription arrive? I received a renewal notice, but I already sent in my payment. Is my subscription current? How do I request a tracking number for a journal order? How do I order a single issue of a journal? I think I am missing an issue. How do I request a replacement copy? I have not received any issues. When does my subscription begin? I have received a damaged journal. How do I request a replacement copy? I have received the incorrect journal. How do I request a replacement copy? I am receiving duplicate copies. How do I request that duplicates not be sent? Am I eligible for free online access as part of my subscription? How do I obtain my customer number for online access? How do I register for online access? Subscribing to a Duke University Press Journal How do I pay for my subscription? Journal subscriptions must be prepaid by check or money order (in U.S. dollars, drawn on a U.S. bank) or by credit card (Visa, MasterCard, or American Express). If you would like to pay by using a Proforma invoice, please request the invoice here. You may also order and pay for your subscription online. To do so, please select the journal in which you are interested from the drop down list below. [Back to top] Why do I need to provide my e-mail address? Duke University Press will use the e-mail address you provide to contact you about matters involving your subscription, such as online access and receipt of payment. We will not sell, trade, or rent your personal e-mail information to others. [Back to top] Will Duke University Press disclose the e-mail information it collects to outside parties? Duke University Press will not sell, trade, or rent your personal e-mail information to others. To view our full privacy policy, please visit www.dukeupress.edu/aboutus/privacy.shtml. [Back to top] Subscriber Account Maintenance and Status When will my subscription begin? To inquire about the status of your subscription, please submit a request here. [Back to top] When does my subscription expire? To inquire about the status of your subscription, please submit a request here. [Back to top] How do I change my address? Duke University Press encourages you to keep your address current to ensure that you receive your journals in a timely manner. To submit a change of address, please click here. [Back to top] How do I request a receipt? The customer service department is happy to mail or fax receipts on request. Please submit a request for a receipt here. [Back to top] Individual Subscriptions When will the next issue of my subscription ship? Please see our Journal Mailing Schedule for an estimated journal mail date. [Back to top] When will the most recent issue of my subscription arrive? Duke University Press journals ship via surface mail unless otherwise specified. U.S. customers should allow 4–6 weeks for delivery from the publication date. International orders can take 60–90 days. To inquire about the estimated mailing date for a journal, please check our Journal Mailing Schedule. [Back to top] I received a renewal notice, but I already sent in my payment. Is my subscription current? If you sent a payment, please disregard the renewal notice. Customer service will be happy to answer any questions or concerns you have regarding your payment. To inquire about a payment, please submit an Individual Subscriber Status Inquiry. [Back to top] How do I request a tracking number for a journal order? Unfortunately, the postal service does not offer tracking numbers for surface mail shipments. If you specified another shipping arrangement that does offer tracking numbers, you may submit a request here. [Back to top] How do I order a single issue of a journal? You may order single issues by mail, phone, fax, or email: Duke University Press PO Box 90660 Durham, NC 27708-0060 Phone: (888) 651-0122 (toll-free in the U.S. and Canada) or (919) 688-5134 Fax: (888) 651-0124 (toll-free in the U.S. and Canada) or (919) 688-2615 E-mail: subscriptions@dukeupress.edu For current pricing and availability of a journal issue, please contact the Journals Fulfillment Department. To request a proforma invoice, please submit a Individual Subscriber Documentation Request. To prevent a delay in processing the order, please include the single issue’s volume and issue numbers. All single-issue orders must be prepaid. You may pay by check or money order (in U.S. dollars, drawn on a U.S. bank) or by credit card (Visa, MasterCard, or American Express). If you would like to pay by using a Proforma invoice, please request the invoice here. [Back to top] I think I am missing an issue. How do I request a replacement copy? Before sending in a claim for a replacement copy, please check our Journal Mailing Schedule to confirm that your issue has shipped. To request a replacement copy, please visit our online claims form. Once you have completed the form and received confirmation by e-mail, a replacement copy will be dispatched from our warehouse within 10 working days. If you are a customer in the U.S., please allow 4–6 weeks for surface shipping. If you are a customer outside the U.S., please allow 60–90 days for shipping. If we are unable to fill your claim for any reason, an explanation will be sent to the e-mail you have provided on the claims form. [Back to top] I have not received any issues. When does my subscription begin? To inquire about the status of your subscription, please submit a request here. [Back to top] I have received a damaged journal. How do I request a replacement copy? To request a replacement copy, please visit our online claims form. Once you have completed the form and received confirmation by e-mail, a replacement copy will be dispatched from our warehouse within 10 working days. If you are a customer in the U.S., please allow 4–6 weeks for surface shipping. If you are a customer outside the U.S., please allow 60–90 days for shipping. If we are unable to fill your claim for any reason, an explanation will be sent to the e-mail you have provided on the claims form. [Back to top] I have received the incorrect journal. How do I request a replacement copy? To request a replacement copy, please visit our online claims form. Once you have completed the form and received confirmation by e-mail, a replacement copy will be dispatched from our warehouse within 10 working days. If you are a customer in the U.S., please allow 4–6 weeks for surface shipping. If you are a customer outside the U.S., please allow 60–90 days for shipping. If we are unable to fill your claim for any reason, an explanation will be sent to the e-mail you have provided on the claims form. [Back to top] I am receiving duplicate copies. How do I request that duplicates not be sent? To report duplicate copies, please visit our online claims form. Once you have completed the form, you will receive confirmation by e-mail that your account has been corrected. [Back to top] Am I eligible for free online access as part of my subscription? Free online access is a benefit available to individual subscribers of most Duke University Press journals. Please click here for a list of journals offered online. With a current print subscription, you can view electronic issues back to the year 2000 as well as current content. To take advantage of online access, you will need to register with Ingenta and activate your electronic subscription. Please see the directions below. [Back to top] How do I obtain my customer number for online access? Your customer number is the same as your Duke University Press account number. This number is located on the mailing label of your print copy of the journal as well as on your renewal notice. If you are unable to locate this number, please click here to have customer service send this information to you. [Back to top] How do I register for online access? 1. On the list below, find the journal you are subscribed to, click on the link to go to the journal’s home page, and then click on “Subscribers can view issues online.” You will be taken to Ingenta. 2. Click on “Individual Subscription Activation” and complete the form. You must note your unique Duke University Press subscription reference number on the form (in the “Subscription Reference Number” space). When you submit the form, the request will be e-mailed directly to Duke University Press for verification. 3. Please allow one week for the verification process. When it is complete, Ingenta will activate your online access and send you confirmation. [Back to top] CONTACT US: Hours of operation: Monday-Friday 8:30am to 4:30pm EST You may reach a customer service representative in the Journals Fulfillment Department in the following ways: Phone: (888) 651-0122 (toll-free in the U.S. and Canada) or (919) 688-5134 Fax: (888) 651-0124 (toll-free in the U.S. and Canada) or (919) 688-2615 E-mail: subscriptions@dukeupress.edu Post: Duke University Press PO Box 90660 Durham, NC 27708-0060 Attn: Journals Fulfillment Department Federal Express: Duke University Press 905 W. Main St., Suite 18-B Durham, NC 27701 Attn: Journals Fulfillment Department (919) 687-3600 [Back to top]			Already know what you require? These shortcuts might be of help. Online change of address form Online claim form Online subscription status inquiry Online document request (receipt, invoice, etc.) Read the FAQs and still have questions about your subscription? Contact the Journals Fulfillment Department Hours of operation: Monday-Friday 8:30am to 4:30pm EST Phone: (888) 651-0122 (toll-free in the U.S. and Canada) or (919) 688-5134 Fax: (888) 651-0124 (toll-free in the U.S. and Canada) or (919) 688-2615 E-mail:subscriptions@dukeupress.edu Post: Duke University Press PO Box 90660 Durham, NC 27708-0060 Attn: Journals Fulfillment Department Federal Express: Duke University Press 905 W. Main St., Suite 18-B Durham, NC 27701 Attn: Journals Fulfillment Department (919) 687-3600 I do not currently subscribe to a Duke University Press journal, but would like to do so. To subscribe, please select the journal in which you are interested from the following drop down box.