Frequently Asked Questions


Essential FAQs
How does my institution activate its online subscriptions?
How do we obtain our customer number for activation?
Which titles require a signed site license agreement to enable access?
Can I download usage statistics for my institution?
How do I contact Customer Service?

Electronic Access FAQs

Electronic Collection FAQs
e-Duke Scholarly Collection FAQs
DMJ 100 FAQs



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


How does my institution activate its online subscriptions?

Activation instructions are available for Duke University Press titles available through HighWire Press. Access to the Duke Mathematical Journal or DMJ 100 is available once we have received payment and a signed site license agreement.

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How do we obtain our customer number for activation?

Your customer number is the same as your Duke University Press account number. This number is located on the mailing label of your print copy of the journal as well as on your renewal notice. If you are unable to locate this number, please click here to have Customer Service send this information to you.

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Which titles require a signed site license agreement to enable access?

Duke University Press requires a signed site license agreement for electronic access to the e-Duke Scholarly Collection, the Duke Mathematical Journal, and DMJ 100: The Duke Mathematical Journal, Volumes 1–100. Visit our site license page to download a license and for more information.

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Can I download usage statistics for my institution?

Yes. Counter 2–compliant usage statistics are available to institutions for all Duke University Press titles. For instructions on how to view usage statistics, visit our usage statistics page.

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How do I contact Customer Service?
You may reach a customer service representative in the Journals Customer Service Department in the following ways:

Phone
(888) 651-0122 (toll-free in the U.S. and Canada)
(919) 688-5134 (outside the U.S. and Canada)

Fax
(888) 651-0124 (toll-free in the U.S. and Canada)
(919) 688-2615 (outside the U.S. and Canada)

E-mail
General inquiries: subscriptions@dukeupress.edu
e-Duke Scholarly Collection inquiries: edukecollection@dukeupress.edu
Electronic access inquiries: onlinesubs@dukeupress.edu

Post
Duke University Press
P.O. Box 90660
Durham, NC 27708-0060
Attn: Journals Customer Service Department

Courier
Duke University Press
905 W. Main St., Suite 18-B
Durham, NC 27701
Attn: Journals Customer Service Department
919-687-3600

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Where is Duke University Press content hosted?

Duke University Press Journals content is hosted on HighWire Press (31 titles) and Project Euclid (2 titles). Visit the online availability page to view additional availability of content.

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Is my institution eligible for electronic access?

Online access is available to institutional subscribers of most Duke University Press journals. If your institution purchased a print + electronic or an electronic-only subscription, you are entitled to access the content of the journal. Please click here for a list of journals offered online.

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Is my institution entitled to access to back issues?

If your institution has a current subscription, you are entitled to view the full content of back issues. Institutions are entitled to perpetual access only to content for which they have paid. Visit the online availability page to view availability of back content.

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Is there a grace access period for institutions whose payments don’t arrive by January 1?

Yes. Duke University Press provides renewing institutions with a 90-day grace access period beginning January 1 of each calendar year to allow institutions uninterrupted access.

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Can my institution receive free trial access?

Yes. Trial access is available to institutions interested in Duke University Press titles.

Visit the trial access page to set up a trial subscription to the e-Duke Scholarly Collection, the Duke Mathematical Journal, or DMJ 100: The Duke Mathematical Journal, Volumes 1–100.

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Can I download usage statistics for my institution?

Yes. Counter 2–compliant usage statistics are available to institutions for all Duke University Press titles. For instructions on how to view usage statistics, visit our usage statistics page.

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What content will my institution retain if we choose to cancel or order print-only subscriptions in the future?

Institutions will retain access to content from years for which they have paid. If an institution purchases a subscription for 2008, the institution will retain perpetual access to the 2008 content.

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What are the URLs for Duke University Press content?

Please visit our URL page for a list of Duke University Press URLs.

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Is there a pay-per-view option?

Yes. Duke University Press offers a pay-per-view option for titles hosted on HighWire Press. From the Duke University Press Journal Online portal page, visit each individual journal home page for pay-per-view options.

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Are Duke University Press journal URLs OpenURL compatible?

Yes. HighWire-hosted journals are completely compliant as a target, meaning that OpenURL resolvers can link to the content they host. Resolution is possible because HighWire supports a consistent format for URLs.

The general form for any resolver will be, in the case of Duke journals:
journalabbreviation.dukejournals.org/cgi/content/full/volume/issue/firstpage
E.g.:
jhppl.dukejournals.org/cgi/reprint/31/6/1047
neuro-oncology.dukejournals.org/cgi/content/full/9/1/12

Since volume, issue, and first page are passed as part of an OpenURL, users are able to configure their article linker software to link to articles in our journals.

HighWire URLs may be downloaded from our electronic access page.

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Does my institution need to sign a site license agreement to access Duke University Press titles?

Duke University Press requires a signed site license agreement for electronic access to the e-Duke Scholarly Collection, the Duke Mathematical Journal, and DMJ 100: The Duke Mathematical Journal, Volumes 1–100. Visit our site license page to download a license and for more information.

Institutions subscribing to individual Duke University Press titles (other than the Duke Mathematical Journal) are not required to sign a site license agreement, but we do ask that institutions follow Duke University Press Institutional Terms and Conditions.

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