Overview of Our Fulfillment / Customer Service Department

The Fulfillment Department processes all journal and book orders and initiates the electronic access process. The department also works with customers to resolve customer service issues and concerns.

We have recently made significant changes to the Fulfillment Department. By hiring new staff and installing a new customer service ticketing system, we hope to respond to journal customer care matters more efficiently, and upgrading our computer systems has increased our ability to store and access customer information.

Please direct questions or comments about subscriptions, claims, quotes, address changes, and other customer service issues to the Fulfillment Department by telephone at
888-651-0122 (toll-free in the U.S. and Canada) or 919-688-5134; by fax at 888-651-0124 (toll-free in the U.S. and Canada) or 919-688-2615; or by e-mail at membership@dukeupress.edu.

Related links
For society members
Journal Mailing Schedule