"[A] well-written, timely book . . . . [E]xcellent . . . . Kinney’s credentials qualify her well to explain the importance of health care consumer rights." — R.G. McGee Jr. , Choice
"[A]n engaging read. It is most suited for policymakers, providers, health care activists, and public health students." — Stephen L. Fielding , Social Science & Medicine
"[T]here is a great deal here to work with. Anyone who writes or teaches health law, or who makes health policy, can benefit from Kinney’s extensive experience and insight." — Timothy Stoltzfus Jost , American Journal of Law and Medicine
"Kinney’s book offers comprehensive insight into the topic of consumer protection in health care. A widely recognized expert on numerous topics in health law, Kinney offers readers an accessible and thorough framework for thinking about health care consumer protections. . . . [H]elpful . . . [and] valuable . . . Protecting American Health Care Consumers represents an excellent and succinct review of a seminal issue in law and public policy and does so in a manner that makes the book appropriate for a wide audience." — Sara Rosenbaum , JAMA
“This book makes an important contribution to a new and deeper understanding of health care policy procedures. With her sound and thorough grounding in administrative law, Kinney helps us to understand these processes in original and important ways.” — Timothy S. Jost, Washington and Lee University School of Law
“This first-rate study should interest everyone concerned with health-care law and policy. Kinney provides a rich description of individuals’ complaints about health care, the law governing such complaints, the structure of health insurance, and the process of health care policymaking. She argues compellingly for more public and responsive procedures for handling consumer complaints. This major book illuminates a leading topic of our time.” — Thomas O. Sargentich, American University, Washington College of Law